July 1 on the Balabit site homepages (support.balabit.com and my.balabit.com) Balabit customers have transitioned to the One Identity Support Portal. Your account and license information along with tickets, software and product documentation were migrated. Click here for the One Identity Support Portal.

Balabit is now part of One Identity

As you are aware, Balabit is now part of One Identity, a Quest Software business. One Identity delivers a comprehensive suite of identity and access management (IAM) solutions that help customers Get IAM Right.

Below is a list of support-related resources. You can also bookmark support.oneidentity.com to access these resources in one location.

One Identity Technical Support Portal login

If you have not yet received your login information for One Identity Support Portal, please let us know.

The Support Portal is where you can find Knowledge Base articles, create and manage support-service requests (tickets), retrieve product licenses, access product software and documentation, and more.


For hours of operation and contact numbers, Visit us at Contact Technical Support

For assistance with support portal access
Create a Support Account

For License assistance Please contact One Identity License Administration team

For Sales inquiries Visit us at Contact Sales

For Support Maintenance or Hardware Warranty inquires Visit us at One Identity Renewals

For Training inquires Visit us at One Identity University

For Professional Service inquires Visit us at Professional Services

For general inquiries Please contact our Customer Service team at Customer Service or email customerservice@oneidentity.com